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Services Guarantee
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The Law Offices of Roland Tong

Services Guarantee

When you hire my services, I promise you will receive...

  1. Close Personal Attention.  I promise I will answer all your questions, meet with you as often as you wish, and do everything possible to treat you the way I like to be treated when I’m the client.

  2. Immediate Access.  If I’m in the office and available when you call, I promise I will speak with you immediately.  If I’m out of the office or with a client, I will return your call as soon as possible.

  3. Prompt Return Calls.  I promise I will make every effort to return your phone calls promptly.  If I am tied up and can’t return your call, I’ll ask my legal assistant or secretary to call you and set a time for our telephone appointment.

  4. Quick Response to Your Requests.  Whenever you need something from my office, please don’t hesitate to call.  If I’m not available at that moment, feel free to ask my legal assistant or secretary to help you.  If he or she cannot fulfill your request, I’ll handle it for you as soon as I’m available.

  5. Fair and Reasonable Fees.  When you hire my services, you are not paying for a penthouse suite of offices or a huge support staff of secretaries and assistants.  I keep close watch on my overhead and regularly monitor my fees to make sure they are fair and reasonable for both of us.  You don’t want a cheap lawyer who charges so little that he goes out of business.  Nor do you want the most expensive lawyer who charges you for the paintings on his walls.  The best lawyer-client relationship is when both you and I are happy.  I promise to work with you to that end.

  6. Current Knowledge.  I work hard to maintain the highest level of knowledge in the areas of law in which I practice.  I eagerly attend continuing education classes, seminars and work-shops.

  7. Competent Services.  The seminars and workshops I attend allow me to provide you with the latest information, most effective techniques, and most efficient methods so you receive the full legal protection the law allows.

  8. Experienced Service.  I promise I will provide all of your legal services myself.  I will only delegate administrative work to my assistants.  This way you get the full benefit of my experience.

  9. Value in Every Respect.  My goal is to make sure you feel the value you receive from me is always greater than the fee you pay.  So while I can’t guarantee my fees will always be low, I can guarantee they will always be fair.  I want you to receive more value from me than any other lawyer you know.  And I’ll work hard to make sure you do.

  10. Convenient Appointments.  I promise to set appointments at a time that is convenient for you.  And if for some reason the time isn’t to your liking, I’ll be happy to stay in my office after your work schedule or see you on a weekend.

  11. More Than You Expect.  If you think of some way I can provide you with better service, or better meet your needs, please tell me how.  Even though we work together on your legal matters, still, I’m not a mind reader.  If you have something troubling you -- or if you have a concern or a problem -- please discuss it with me.  If I can help you, I will.  And if I can’t help you, I may know someone who can.  A good lawyer-client relationship deals with all types of problems, not just legal problems.  So if something crosses your mind and you want my input, I’ll be happy to help.


You’re Invited to Call or E-mail.

“If you have questions about Family-Based Immigration, Employment-Based Immigration and Visas, Nonimmigrant Visas or Citizenship, please don’t hesitate to call.
I’ll be happy to help you in every way.”

ROLAND TONG
Law Offices of Roland Tong

rtong@rtlawoffices.com
http://www.uscitizenshiplawyer.com/index.html

Toll Free Direct Line 1-800-567-1998
Telephone (800) 567-1998  * Facsimile (661) 257-9958

 Los Angeles County Location
5850 Canoga Ave. Suite 400
Woodland Hills, CA 91367

Orange County Location
7700 Irvine Center Drive
Suite 800
Irvine, CA 92618


Provided as an educational service by Immigration Lawyer Roland Tong.


The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for individual advice regarding your own situation.

Copyright © 2004 by The Law Offices of Roland Tong. All rights reserved. You may reproduce materials available at this site for your own personal use and for non-commercial distribution. All copies must include this copyright statement.